Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Sordin Tech platform, including our website, cloud EPOS system, online ordering tools, marketing features and any related services (collectively, the "Service").

The Service is operated by Sordin Tech ("we", "us", "our"), a company registered in England and Wales.

By creating an account, accessing or using any part of the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Sordin Tech. We recommend that you keep a copy for your records.

2. Service Description

Sordin Tech provides a cloud-based restaurant management platform. The Service includes, but is not limited to:

• Cloud EPOS — point-of-sale system for in-store and takeaway orders
• Online Ordering — a branded website and ordering platform for your restaurant
• Marketing Tools — automated campaigns, loyalty programmes, QR promotions and customer engagement features
• Reporting & Analytics — sales data, customer insights and operational dashboards
• Integrations — connections with third-party delivery and payment providers

We may add, modify or discontinue features of the Service at any time. Where changes materially affect your use, we will provide reasonable notice.

3. Account Registration and Responsibilities

To use the Service, you must create an account and provide accurate, complete and current information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised access or security breach
• Ensuring that all users you authorise comply with these Terms

You must be at least 18 years of age to create an account. By registering, you confirm that you have the authority to bind the business entity you represent.

We reserve the right to suspend or terminate accounts that contain false or misleading information.

4. Subscription and Billing

4.1 Plans and Pricing

The Service is offered on a monthly subscription basis. Current pricing is published on our website and may be updated from time to time. We will give you at least 30 days' notice before any price increase takes effect on your account.

4.2 No Long-Term Contracts

All subscriptions are rolling monthly. There are no fixed-term contracts, setup fees or cancellation penalties unless otherwise agreed in writing.

4.3 Payment

Subscription fees are charged in advance at the start of each billing cycle. Payment is collected automatically via the payment method you provide. You are responsible for keeping your payment details up to date.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months unless required by law.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any unlawful, fraudulent or harmful purpose
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Upload or transmit viruses, malware or any other harmful code
• Use the Service to send unsolicited communications (spam)
• Reverse engineer, decompile or disassemble any part of the Service
• Resell, sublicence or redistribute the Service without our prior written consent
• Use the Service in any manner that could damage our reputation or goodwill

We reserve the right to suspend or terminate your access if we reasonably believe you have breached this policy.

6. Intellectual Property

All intellectual property rights in the Service, including but not limited to software, design, text, graphics, logos and trademarks, are owned by Sordin Tech or our licensors. These Terms do not grant you any ownership rights in the Service.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your subscription, solely for your internal business purposes.

You retain ownership of all content, data and materials that you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited licence to host, store and process it solely for the purpose of providing the Service to you.

7. Data Protection

We take the protection of your data seriously. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

In the context of the Service, you act as the data controller for your customers' personal data, and we act as the data processor on your behalf.

For full details on how we collect, use, store and protect personal data, please refer to our Privacy Policy.

You are responsible for ensuring that your use of the Service, including the collection and processing of your customers' data, complies with all applicable data protection laws.

8. Service Availability and Uptime

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide reasonable advance notice where possible)
• Emergency maintenance or security updates
• Circumstances beyond our reasonable control, including internet outages, third-party service failures or force majeure events

We will make reasonable efforts to minimise downtime and to restore the Service as quickly as practicable. You may check our current system status at any time on our Status Page.

9. Limitation of Liability

To the fullest extent permitted by law:

• The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, business or goodwill.
• Our total aggregate liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under the laws of England and Wales.

10. Termination

Either party may terminate this agreement at any time:

• By you: Cancel your subscription through your account settings or by contacting us. Your access continues until the end of your current billing period.
• By us: We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees when due, or if we are required to do so by law.

Upon termination, your right to use the Service ceases immediately (or at the end of your billing period for voluntary cancellations). We will retain your data for a reasonable period to allow you to export it, after which it will be securely deleted in accordance with our data retention policies.

Sections of these Terms that by their nature should survive termination will remain in effect, including sections on intellectual property, limitation of liability and governing law.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements or business practices. When we make material changes, we will:

• Post the updated Terms on our website with a revised "Last updated" date
• Notify you by email or through the Service at least 30 days before the changes take effect

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Service and cancel your subscription.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute in good faith through negotiation. You may contact us at the details below to discuss any concerns.

13. Contact Information

If you have any questions about these Terms or the Service, please contact us: